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Frequently Asked Questions

Products

Are your products pet friendly?

A main concern of pet owners is if their furry friends are going to be harmed by the home care products used around the house. Whether it’s to clean the floors, wash their blankets, mattresses, and winter jackets, or even spray an air purifier around the house, your pets are safe from any reactions to our home care products, which are formulated using safe and non-toxic ingredients.

Are your products certified?

Aside from getting tested on volunteers, each batch of our products is tested and analyzed by our QA/QC department to make sure each batch matches the ones before and has all the physical and chemical properties that have been standardized by SE. Add to that, the SE team and different departments must follow a set of standard requirements and rules set by the International Organization for Standardization (ISO) and we have been granted the ISO 22716 (Good Manufacturing Practices) and ISO 9001 (Quality Management) certifications.

Are your products thoroughly tested?

Our products undergo months of testing, in parallel with the formulation phase. During this process, around 50 volunteers take part in the testing phase by trying our new products and relaying their own personal experience with us through a weekly online feedback survey sent to them. These volunteers have different skin and hair types, which allows us to get a clearer idea of the effect of these products on different users. The safety and non-toxicity of our ingredients put none of our volunteers in danger and allow us to strictly observe the effects of the products on them and their efficacy.

Are your products suitable to be used by expecting mothers and newborns?

Our products are formulated using ingredients that are safe, non-toxic, and suitable for hypo-allergenic individuals. Add to that they are free of parabens, sulfates, phosphates, and other harmful heavy metals that might be hormone disrupting or carcinogenic, thus making our products suitable to be used by expecting mothers and their newborns as well.

Are Se products made with only natural ingredients?

At Savvy Element, we are concerned by how sustainable our ingredients are rather than whether they are natural or synthetic. To make a conscious decision about our raw materials, we always consider that the way a substance has been extracted or synthesized is as important to sustainability as the source of the raw material from which it is made. While natural ingredients are always perceived as “better” namely in personal care products, they may carry sustainability concerns. Raw materials from vegetable sources can lead to deforestation issues. Of equal importance are the synthetic ingredients which can also play an important role in the sustainability of raw materials and cannot be automatically excluded from the equation. Keeping this in mind, we evaluate each ingredient considering a set of factors that determine its sustainability from an environmental perspective in the first place mainly on its degree of biodegradability, bioaccumulation potential and aquatic toxicity.

Where are Se products manufactured?

All our products are designed, manufactured and packaged in Lebanon.

Do you source your ingredients locally?

To date, we are only able to source 40% of our ingredients locally, due to unavailability of local manufacturers and suppliers.

Are all your products vegan?

All our products are vegan as we do not use animal- derived ingredients.

I have sensitive skin, can I use Se products?

While Se products are allergen-free, we recommend that you consult your dermatologist prior to using any skin product, and to conduct a patch test to minimize the risk of reaction if you have a reactive skin.

Do you use synthetic fragrances in your products?

None of our products contain synthetic fragrances. We only use pure essential oils and plant- extracts in both our home-care and self- care lines.

Are your products free from paraffin and parabens?

All Savvy Element products are free from paraffin and parabens.

Are your products free from sulfates and silicon?

All Savvy Element products are free from sulfates and silicon.

Do you use preservatives in your products?

We definitely do. We only use safe, biodegradable ingredients & our preservatives are Ecocert- certified.

Do you have a shop?

We do not have a physical store. You can however find our products at the stores below:

  • A New Earth
  • The Sage Parlour
  • Panier du Coin
  • Meat the Fish
  • Tawlet
  • LivGood
  • Live Organic
  • Earthona
  • Mint Basil Market
  • Matcha & Mascara

Orders

What payment methods are available?

Currently, only Cash On Delivery is available as a payment method in Lebanon.

How long is the order processing period?

Packages are dispatched within the 48 hours following your order within Greater Beirut. You will be contacted prior to delivery to schedule a convenient time for you.

Do you ship outside Lebanon?

We’re working on it! We hope for our e-commerce to be working internationally mid-2022 & we will make sure to announce it! 🙂

Do you take back empty containers for recycling?

Yes! We re-use and recycle our bottles and containers. When you bring back five clean Se glass pots, you can exchange them for a free shampoo bar & the same applies to ten plastic bottles!

What should I do if i receive a damaged or incorrect product?

Please contact us.

Do you offer gift wrapping?

We do! Please include any special requests in the order notes and we will contact you to make sure that you receive your order the way you want it!

Need more help?

We can’t wait to hear from you! Get in touch with us.

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